We always prioritize product quality and customer satisfaction. To ensure that you have the best experience using Như Ý Shrimp Salt, we are committed to the following warranty policy:

1. Warranty Period: The warranty period for Như Ý Shrimp Salt is 12 months from the date of purchase. Please keep the receipt or purchase voucher as proof of warranty.

2. Warranty Conditions: The product is covered under warranty if there are manufacturer defects such as torn packaging, damage during transportation, salt becoming moldy, or foreign objects found in the product. The product must remain sealed, unused beyond reasonable limits, and free from damage caused by the user.

3. Warranty Process: If you discover a defect in the product, please contact us via the phone number or email provided on the product packaging. Provide information about the defect along with photos or videos to help us assess the condition of the product. After receiving the information and confirming the defect, you will be instructed on how to return the faulty product for an exchange or refund.

4. Warranty Options:

• Exchange for a new product of the same type if the defect is due to manufacturing.
• A full refund of the product value if a replacement is not available.

5. Contact: If you have any questions about the warranty policy or need assistance, please contact us at:

• Phone number: 0946.96.44.88 - 0333.9999.29
• Address: 99 Tôn Thất Tùng, Long Thạnh Ward, Tân Châu Town, An Giang Province

We hope this warranty policy will give you peace of mind and satisfaction when using the Như Ý Shrimp Salt - 400g from the Như Ý - Phát Tài brand. Thank you for trusting and choosing our product!

Shipping and Delivery Policy for Như Ý Shrimp Salt

To ensure that Như Ý Shrimp Salt is delivered to you quickly and safely, we have established the following shipping and delivery policies:

1. Shipping Fees:

• Fixed Shipping Fee: 30,000 VND per order.
• Free Shipping: For orders of 5 jars or more of Như Ý Shrimp Salt, shipping is free nationwide.

2. Shipping Methods: We offer three shipping methods to suit your needs:

2.1. Shipping via J&T Courier:

• Products will be carefully packaged and shipped through the reliable J&T courier service.
• Estimated delivery time is 2-5 business days depending on the delivery address.

2.2. Shipping via Freight Service:

• For customers who prefer quick and convenient delivery at freight points.
• Please provide freight service details and a specific address for us to arrange the shipment.

2.3. Delivery by Company Vehicle:

• Applicable for large orders.
• Orders will be delivered directly by our company vehicle to the delivery address.
• Please contact us directly to arrange the time and place for delivery.

3. Shipping Process:

• After placing an order, our staff will contact you to confirm the order and shipping details.
• Orders will be processed and shipped within 24-48 hours after successful confirmation.
• You will receive tracking information via email or SMS to keep you updated on the shipping status.

4. Support Contact: If you have any questions or need assistance regarding the shipping and delivery policy, please contact us at:

• Phone: 0946.96.44.88 - 0333.9999.29
• Address: 99 Tôn Thất Tùng, Long Thạnh Ward, Tân Châu Town, An Giang Province

We are committed to providing you with the best shipping service to ensure that your Như Ý Shrimp Salt products reach you quickly and safely. Thank you for trusting and choosing our products!