We always prioritize product quality and customer satisfaction. To ensure that you have the best experience using Như Ý Shrimp Salt, we are committed to the following warranty policy:

1. Warranty Period: The warranty period for Như Ý Shrimp Salt is 12 months from the date of purchase. Please keep the receipt or purchase voucher as proof of warranty.

2. Warranty Conditions: The product is covered under warranty if there are manufacturer defects such as torn packaging, damage during transportation, salt becoming moldy, or foreign objects found in the product. The product must remain sealed, unused beyond reasonable limits, and free from damage caused by the user.

3. Warranty Process: If you discover a defect in the product, please contact us via the phone number or email provided on the product packaging. Provide information about the defect along with photos or videos to help us assess the condition of the product. After receiving the information and confirming the defect, you will be instructed on how to return the faulty product for an exchange or refund.

4. Warranty Options:

• Exchange for a new product of the same type if the defect is due to manufacturing.
• A full refund of the product value if a replacement is not available.

5. Contact: If you have any questions about the warranty policy or need assistance, please contact us at:

• Phone number: 0946.96.44.88 - 0333.9999.29
• Address: 99 Tôn Thất Tùng, Long Thạnh Ward, Tân Châu Town, An Giang Province

We hope this warranty policy will give you peace of mind and satisfaction when using the Như Ý Shrimp Salt - 400g from the Như Ý - Phát Tài brand. Thank you for trusting and choosing our product!

Shipping and Delivery Policy for COMBO HOÀN HẢO and COMBO HOÀNG GIA from KyNy Spice

We strive to provide the best shopping experience for our customers. To ensure that the KyNy Spice COMBO HOÀN HẢO and COMBO HOÀNG GIA products are delivered to you quickly and safely, we have implemented the following special shipping and delivery policy:

1. Shipping Fees:

• Free Shipping: When purchasing COMBO HOÀN HẢO and COMBO HOÀNG GIA products, customers will receive free shipping nationwide.

2. Shipping Methods: We offer three shipping methods for you to choose according to your needs:

2.1. Shipping via J&T Courier:

• Products will be carefully packaged and sent through the reliable J&T courier service.
• Estimated delivery time is 2-5 business days depending on the delivery address.

2.2. Shipping via Freight Service:

• For customers who need quick and convenient delivery at freight points.
• Please provide freight service information and a specific address for us to arrange the shipping.

2.3. Delivery by Company Vehicle:

• Applicable for large orders.
• Orders will be delivered directly by the company's vehicle to the delivery address.
• Please contact us directly to arrange the time and place for delivery.

3. Shipping Process:

• After placing an order, our staff will contact you to confirm the order and shipping details.
• Orders will be processed and shipped within 24-48 hours after successful confirmation.
• You will receive tracking information via email or SMS to update you on the shipping status.

4. Support Contact: If you have any questions or need assistance with the shipping and delivery policy, please contact us at:

• Phone: 0946.96.44.88
• Address: 99 Tôn Thất Tùng, Long Thạnh Ward, Tân Châu Town, An Giang Province

We are committed to providing you with the best shipping service to ensure that your COMBO HOÀN HẢO and COMBO HOÀNG GIA products reach you quickly and safely. Thank you for trusting and choosing our products!